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Weston Earth Images

Delivery, Returns & Exchanges

FREE WORLDWIDE DELIVERY ON SCARF ORDERS OVER £100

We know how annoying delivery charges can be, so delivery is free on all scarf orders worldwide over £100 (or the dollar equivalent), and we have reduced all our delivery charges too.

However, we are currently unable to accept orders for delivery to EU countries due to the costs and complications of tarrifs, customs clearance and significant delays in delivery.

SCARVES DELIVERY: CORONAVIRUS

UK:  we send you a confirmation email immediately on placing the order.

Usually orders are dispatched within 2 days of being received, and then a dispatch email tells you it has been sent.

Normally, once dispatched, delivery is Guaranteed Next Day Before 13.00. Signature required. £6 for orders totalling under £100.

Please note that it can currently take a week between posting and delivery, even with First Class.

Ordered From EU:  if you order within the EU for delivery outside the EU, we send you a confirmation email immediately on placing the order. 

Usually orders are dispatched within 2 days of being received, and then a dispatch email tells you it has been sent.

Normally, once dispatched, delivery is aimed to be within 5 working days. Signature required. Delivery charge of £8 for orders totalling under the Euro equivalent of £100.

Ordered For Delivery To EU:  if you order from anywhere in the world for delivery to an EU country, then we currently cannot accept that order, and will contact you to inform you of that fact, and refund any monies paid without delay. This is due to the costs and complications of tariffs, customs and delays caused by Brexit.

Rest of World: we send you a confirmation email immediately on placing the order, then a dispatch email telling you it has been sent.

Once dispatched, delivery is aimed to be within 7 working days. Signature required. Delivery charge of £10 for orders totalling under £100 or the Euro or $ equivalent.

Please note that it can currently take well over a week, and upto two weeks, between posting and delivery, even with First Class.

Free Collection: normally, by arrangement, but currently suspended.

PRINTS & CANVASSES DELIVERY

Cost based on size and type as shown on the Your Basket page before Checkout. Dispatch usually within 10 working days.

RETURNS

You can return purchases to get a full refund within seven (7) days of receiving them. However, the item(s):

must be returned at your cost

must be received by us within seven (7) days of your receiving them

must be received by us in a condition that enables us to resell them

must include your invoice, or, at least, your order number.

If these conditions are not met, then your attempt to return them will not be valid.

EXCHANGES

We are happy for you to exchange purchases. However, the item(s):

must be returned at your cost (but we will pay the cost of posting the new item to you)

must be received by us within seven (7) days of your receiving them

must be received by us in a condition that enables us to resell it/them

must include your invoice, or, at least, your order number

must specify that you want to exchange it (not return it), and exactly which product you want in exchange.

If these conditions are not met, then your attempt to exchange may not be valid.

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